Warranty, returns & support
Before shipping a part
Contact NAMCCO with the part number, proof of purchase and a description of the issue. Request shipping instructions before returning a product. Submitting a request does not confirm approval.
Claim documentation
The form requests purchase date and location, price paid, reason and at least four different photos: complete part, damage, part number, and another view or packaging. Do not include card details or unnecessary personal information in photos.
Review & conditions
Applicable coverage and conditions must be confirmed with NAMCCO according to the product, purchase documentation and sales channel. Our team reviews the documentation and communicates the decision. JC provides catalog guidance; it does not open or approve warranty claims.